Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center

Make sure to check your junk folders!

Sometimes Jira will send emails to junk, if you dont hear back from me.. thats probably why. Worst case please text 0432451003 to ask for an update

  1. Help Center
  2. Siddament Customer Service

Product support

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"185a13f3cc27b7945abc0dd7b2b2a99e776929fa_lout","branding":{"id":"1","key":"cs","name":"Siddament Customer Service","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0355ae4b-642f-4b3e-9d20-60d81201f550/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmQwODIwYS03NDkxLTRmYjYtYTA4Ny02ODJiYzVlMTlmMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAzNTVhZTRiLTY0MmYtNGIzZS05ZDIwLTYwZDgxMjAxZjU1MCI6WyJyZWFkIl19LCJleHAiOjE3OTIyOTM2MTEsIm5iZiI6MTc5MjI5MzAxMX0.9HgYJ-35fTo870VklBpe7hTRmjzr6zBu1JmmRRZ2MPk&client=42d0820a-7491-4fb6-a087-682bc5e19f2b&mode=fit","logoId":"0355ae4b-642f-4b3e-9d20-60d81201f550","isLogoAvailable":true,"helpCenterTitle":"Contact Me!","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Contact Me!","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmQwODIwYS03NDkxLTRmYjYtYTA4Ny02ODJiYzVlMTlmMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3OTIyOTM2MTEsIm5iZiI6MTc5MjI5MzAxMX0.4BMN2D39-QPG6N28ZBxwjQ-hd5qMKr_rVgtESuzUqQg&client=42d0820a-7491-4fb6-a087-682bc5e19f2b&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"cs","projectId":10000,"serviceDeskId":1,"name":"Siddament Customer Service","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"17","name":"Order support","descriptionHtml":"","callToAction":"Order support","introHtml":"<p>I'm having issues with my order</p>","icon":10496,"iconUrl":"https://siddament.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[1],"key":""},{"id":"7","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Choose this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://siddament.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"1","name":"Product support","descriptionHtml":"","callToAction":"Product support","introHtml":"<p>Any issues relating to filament or other siddament products</p>","icon":10520,"iconUrl":"https://siddament.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"9","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://siddament.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,17,7]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"Make sure to check your junk folders!","userLanguageMessageWiki":"<p>Sometimes Jira will send emails to junk, if you dont hear back from me.. thats probably why. Worst case please text 0432451003 to ask for an update</p>","defaultLanguageHeader":"Make sure to check your junk folders!","defaultLanguageMessage":"Sometimes Jira will send emails to junk, if you dont hear back from me.. thats probably why. Worst case please text 0432451003 to ask for an update","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmQwODIwYS03NDkxLTRmYjYtYTA4Ny02ODJiYzVlMTlmMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE4Nzg2MDg4NzciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkyMjk0MjExLCJuYmYiOjE3OTIyOTMwMTEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.6Eq2TMyX4gpXVRTNWvkdTUq81OPiuAm4A3eLI0G-Mxg","targetCollection":"upload-user-collection-1878608877","endpointUrl":"https://api.media.atlassian.com","clientId":"42d0820a-7491-4fb6-a087-682bc5e19f2b","tokenDurationInMins":20},"locale":"en-US","i18nTranslations":{}},"reqCreate":{"id":1,"projectId":10000,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Product support","descriptionHtml":"","callToAction":"Product support","intro":"<p>Any issues relating to filament or other siddament products</p>","instructions":"","icon":10520,"iconUrl":"https://siddament.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2026-10-18T14:10:11+1100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MmQwODIwYS03NDkxLTRmYjYtYTA4Ny02ODJiYzVlMTlmMmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTE4Nzg2MDg4NzciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzkyMjk0MjExLCJuYmYiOjE3OTIyOTMwMTEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.6Eq2TMyX4gpXVRTNWvkdTUq81OPiuAm4A3eLI0G-Mxg","targetCollection":"upload-user-collection-1878608877","endpointUrl":"https://api.media.atlassian.com","clientId":"42d0820a-7491-4fb6-a087-682bc5e19f2b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=siddament","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"185a13f3cc27b7945abc0dd7b2b2a99e776929fa_lout","baseUrl":"https://siddament.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://siddament.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"42d0820a-7491-4fb6-a087-682bc5e19f2b","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"691e268a2b284d4987af4d6916c09023","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://siddament.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}